Return & Refund Policy

We hope that you are fully satisfied with your purchase, however should you wish to return anything purchased from us, we are happy to provide a refund for goods returned within 14 days of your delivery date and in a fully resalable condition.

Your right to return products does not apply to goods that fall into the below categories:

Goods specially imported for your order.
Goods specially manufactured for your order.
Goods specially ordered in bulk for your order.

Goods that have been ordered incorrectly by the customer Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging.

If we find that the product has not been returned to us in fully resalable condition or within the allocated time we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Returns will only be refunded or a credit applied to your credit account after we have received the goods and they meet the above criteria. Please ensure when you are returning goods via Royal Mail or Courier that a copy of your invoice/receipt is enclosed with the goods. We cannot apply any refund or credit without a copy of your invoice/receipt or proof of delivery.

Please note delivery charges are non-refundable unless the goods being returned have been sent to you in error from us.

At Stocks Sewing Machines Ltd, we strive to ensure your complete satisfaction with every purchase. However, if for any reason you need to return a product, our Returns & Refunds Policy below outlines the process and conditions for doing so.

Standard Returns

If you wish to return an item that was correctly supplied, we are happy to offer a refund provided the following conditions are met:

Notification: You must notify us of your intention to return the item within 14 days from the date of delivery.
Condition: The item must be returned in fully resalable condition, unused, and in its original, undamaged packaging.
Return Timescale: Goods must be returned to us within 14 days of notification.

Returns that do not meet these criteria may be refused or be subject to a deduction of up to 20% from the original purchase price.

Exclusions from Return

The following items are non-returnable unless confirmed to be faulty or sent in error:

Goods specially imported for your order.
Goods specially manufactured or customised for your order.
Goods specially ordered in bulk to fulfil your request.
Items ordered incorrectly by the customer.

Reporting Damaged, Faulty, or Incorrect Goods

If you receive goods that are damaged, faulty, or incorrect, please inform us in writing within 48 hours of delivery. All such issues must be reported by emailing info@stocks.co.uk, clearly stating:

Your order number and date.
A description of the issue.
Supporting photographs where appropriate.

We will investigate the matter promptly and advise on the next steps. Any such items must be returned in their original packaging. We will cover all return carriage costs where an error or fault is found on our part.

Returns Procedure

To return any item, please ensure the following:

A copy of your invoice or receipt is enclosed with the returned goods. We cannot process refunds or credits without this.
The goods are securely packaged for transit.
The return is sent via a reputable courier or Royal Mail with appropriate insurance and proof of delivery.

Goods remain your responsibility until received by us.

Refunds and Credits

Refunds or credits will be processed only after the returned goods have been received, inspected, and found to comply with the conditions stated above. Refunds will be issued via the original payment method or credited to your customer account as agreed.

Delivery Charges

Delivery charges are non-refundable, except where:

The goods were supplied in error by us.
The goods were delivered damaged or faulty.